Replies: 17 comments 12 replies
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Great idea! |
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Awesome. Anyone else want it? |
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In some countries, WhatsApp is the first communication channel for leads and clients. |
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Whatsapp integration should be considered fundamental. |
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+1 for WhatsApp integration |
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Yes, after Gmail, Outlook, Pop/iMap, next is WhatsApp on my request list |
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+1 A lot of businesses use WhatsApp to contact clients, more then email, it would be a great addition to be able to save messages within a Person. |
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Yes! |
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Here in Brazil, we’re seeing a growing demand for this feature, especially among micro, small, and medium-sized businesses, as most of their sales come through this channel. |
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Great idea! Would love to see this added |
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+1 |
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Let's see how this goes. |
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+1 whatsapp is ubiquitous in India |
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Yes please |
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Why not generally messengers? Telegram and X are also favorite messengers (Matrix is a free and decentral messenger) |
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When we'll do it, we will abstract everything to ensure it's easy to add other messaging systems. |
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Being a more privacy focus person. YES for matrix or telegram. |
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We really need this for our company. Is there anywork started on this feature? We are thinking about implementing it ourselves. |
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Is there any work in process on supporting other messaging channels, which could be utilized by the upcoming apps? |
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Hi everyone! I wanted to share that we're planning to start working on implementing WhatsApp integration next week for our own business needs. Given @Bonapara's comment about abstracting the messaging system to make it easy to add other platforms, we'll aim to build our implementation with that flexibility in mind. We'll keep this discussion updated with our progress and share what we learn along the way. Hoping this can contribute to the broader Looking forward to collaborating with the community on this! 🚀 |
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Hi, when the integration for Whatsapp will be available? How can I contribute to it? |
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Hi @tonoli 👋 Thanks for sharing your plans and for aiming to keep the WhatsApp integration flexible for other channels. I’m very interested in this work because I’d like to add calling + SMS on top of Twenty in an upgrade-safe way (no long-term fork, ideally just using whatever messaging abstraction / hooks you end up with). I’ve recently been able to “vibe code” similar SMS + phone features into another app we use, so I’d love to align what I’m building with your approach instead of reinventing a separate messaging layer. A few questions: Do you already have a WIP repo/branch or design doc for the WhatsApp integration? Are you planning this as a core PR to Twenty, or as something more like an extension/add-on that plugs into defined interfaces? Is there a place (Discord/Slack/issue) where you’re discussing the messaging abstraction so others can contribute requirements (e.g., SMS/voice flows)? Happy to share my calling/SMS use cases and help test or contribute wherever it’s useful. |
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Thanks! |
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I'd like to help out @tonoli @2bfree1. How can we collaborate? |
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Do you plan as well a kind of notification in Twenty CRM? Somehow you have to inform the user that someone answered a message. |
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Sure We plan to add an inbox to Twenty in the future but we are fully focused on extensibility at the moment! |
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Notifications will be done in Q4 this year, maybe earlier depending how fast other things will be done (mainly real life sync, surfacing system objects and mail attachments) twentyhq/core-team-issues#210 |
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Than I would propose to you, that you implement WhatsApp business sync only after your inbox. Customers who are answering/writing to you expect quickly an answer and don't want to wait. E-Mail is a different thing, where people can wait. We are using for example Chatwoot to interact with our customers and o sync the conversations via N8N to twenty CRM. It would be good, if you built a data model for WhatsApp messages, that I could reuse it for the messages from Chatwoot |
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Integration should be done after mail attachments and notifications are done, more info here #17390 (comment) It'll be done in stages either way as there's too much things to implement in one go |
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and others
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Scope & Context
Pretty Self explanatory but could really add a lot of value and make this CRM stand out.
Current behavior
Whatsapp messages have to be added manually
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