Charged for 2 GitHub Copilot licenses on separate accounts — neither activated, no resolution after support ticket, card dispute and complaints

[CaphucaZ]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

Hello GitHub Community,

I'm reaching out here as a last resort after exhausting all official support channels with no resolution.

What happened:
I purchased two GitHub Copilot licenses on two separate accounts. Both purchases were successfully charged to my credit card, however neither license was activated on either account. The charges are confirmed on my bank statement, but the Copilot subscription is not active on either account.

What I have already done:

• ✅ Opened a support ticket with GitHub, no resolution provided
• ✅ Contacted my credit card company to dispute the charges, still under review
• ✅ Filed formal consumer complaints through Brazilian consumer protection platforms

Current situation:

• Money was charged ✔️
• Licenses were NOT activated ✖️
• No refund issued ✖️
• No working solution provided ✖️

What I need:
Either:

1. Both licenses to be properly activated on the respective accounts, or
2. A full refund for both charges

This situation is unacceptable — I paid for a service that was never delivered. I would appreciate if anyone from the GitHub billing or support team could look into this urgently, or if any community member has experienced something similar and found a resolution.

Has anyone faced this issue before? How was it resolved?

Any help is greatly appreciated. Thank you.

[github-actions[bot]]

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[CaphucaZ]

Thank you for the automated response. However, I want to make it
absolutely clear that this is NOT a feature request or general
feedback — this is an urgent billing issue where I was charged
for services that were never delivered.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
🔴 ISSUE SUMMARY
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Two GitHub accounts were charged for GitHub Copilot licenses.
Neither license was activated. The money has been taken, but
the service was never provided.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
👤 AFFECTED ACCOUNTS
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Account 1: @LCSavela
Account 2: @10302864-cmyk

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
🎫 OPEN SUPPORT TICKETS
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@LCSavela:

• #4214118 – Billing and Payments (open)
• #4213884 – Copilot (open)
• #4213883 – Copilot: "charged but did not activate my license" (open)

@10302864-cmyk:

• #4214121 – Billing and Payments (open)
• #4213880 – Copilot (open)
• #4213875 – Copilot (open)
• #4212567 – Copilot: "charged the card but did not grant access" (open)

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
⚖️ FORMAL COMPLAINTS ALREADY FILED
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Due to the complete lack of resolution through official GitHub
support channels, I have been forced to escalate this matter
through formal legal and consumer protection channels:

✅ PROCON (Brazilian Consumer Protection Agency)
Complaint #: 0003135699/2026 — officially registered

✅ Reclame Aqui (Major Brazilian consumer complaint platform)
— complaint formally submitted

✅ Credit card dispute — chargeback process initiated for
both charges under "service not rendered"

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
📌 WHAT I AM REQUESTING
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

I am requesting an URGENT resolution from the GitHub billing
team. Either:

1. Immediate activation of both Copilot licenses on the
   respective accounts, OR
2. Full refund of both charges to the original payment method

This issue has been ongoing with no meaningful response.
7 open support tickets across 2 accounts with zero resolution
is not acceptable.

I respectfully request that a GitHub staff member or billing
specialist reviews all open tickets listed above and provides
a concrete resolution as soon as possible.

Thank you.